Total Support

The benchmark of any successful broker is their ability to administrate and respond to claims, however large or small. Our objective is to provide our clients with total support throughout the life of a claim, to help our client enjoy the positive outcome they want. At Kay and Lane, our main aim when it comes to claims is to provide a professional and proactive claims service to our clients, while offering relevant and accurate advice concerning their claim.

From initial notification to final settlement, we provide a total service for our clients that offers peace of mind in what is inevitably a difficult situation. We provide both technical support and guidance for major losses, and we are prepared to challenge insurer thinking on behalf of our clients.

Excellent claims service

At Kay and Lane we see a claim as an opportunity to really show our worth as a broker – providing an excellent claims service is our main objective. If your business suffers anything such as a flood, fire or theft that results in a claim, you can rest assured that Kay and Lane will be here to make sure it is acted upon swiftly to minimise your inconvenience and to safeguard the future of your business. We aim to take the claim responsibility off you so you can focus on your main priority: running your business.

Emergency assistance 24/7

We appreciate that some claims need acting upon swiftly, regardless of what time of day or night it is. Unfortunately, the staff at Kay and Lane are not available 24/7, but we do have an emergency assistance team for any help needed outside of standard hours. Rather than simply tell you to contact your insurers out of hours call centre (which we accept isn’t always a pleasant experience), you can call our emergency team at any hour on 0330 118 30 31. Our emergency team will attempt to alleviate your stress by assisting you with your issue, no matter what time or day it is.

Kays Insurance Brokers Ltd t/as Kay & Lane Insurance Brokers is an Appointed Representative of IFS Risk Solutions (UK) Ltd.

IFS Risk Solutions (UK) is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 232210. You may check this on the Financial Services Register by visiting the FCA website, or by contacting the FCA on 0800 111 6768

Registered Office for IFS Risk Solutions (UK) Ltd is a Registered Company (Registration Number 05037131). The Registered Address is Apex House, Water Vole Way, Doncaster DN4 5JP.